Supply Chain & Strategic Stakeholder Management Professional

Dynamic logistics, supply chain management and transportation law professional skilled in multi-million dollar contract negotiations, claims mediation, and C-level relationship management. Expertise stems from firsthand experience in a shipping department, working for carriers, and facilitating communication and collaboration among shippers and carriers.

Developing and nurturing relationships to ensure mutual success, I've been responsible for the acquisition, growth and retention of Key Accounts where I've orchestrated and led quarterly business reviews (QBRs) with C-level stakeholders, aligning transportation strategies with client corporate objectives to secure long-term partnerships.

I’ve established a proven record of problem-solving through effective troubleshooting and determining root causes. Mentoring shippers on long and short term action plans for business growth, I’ve identified systemic logistics bottlenecks and implemented short- and long-term action plans that resulted in measurable efficiency gains.

Leading the procurement and implementation of software solutions, I’ve improved visibility across organizational supply chains. Guiding them through many logistics and day to day challenges, I’ve successfully helped shippers achieve substantial results.

More than 15 years of experience with contracts and mediation. As Supervisor of a Cargo Claims Department, I’ve served as the primary mediator for disputes against motor freight carriers ensuring equitable resolutions for all stakeholders. I’ve spearheaded the review and negotiation of high-value transportation contracts and service agreements, mitigating legal risk and optimizing procurement costs.

Author of more than 130 transportation related articles, whitepapers, and blog posts where I’ve coordinated and collaborated with multi-functional teams of content marketers, web developers, and project managers to ensure highest quality website content.

Along with Content Marketing, I have more than 10 years of experience with SEO and creating and developing websites. Experience with Microsoft Office, Word, PowerPoint, Excel, Teams, Zoom, Quickbooks, Google Analytics / G4, Hubspot, Salesforce, and many others.

Beyond the boardroom, I am a builder. From developing websites and managing digital marketing teams to my hands-on experience performing carpentry, electrical, plumbing, HVAC and gas piping for residential and commercial applications, I thrive on understanding how things work from the inside out.

My career has been defined by a simple philosophy: Never stop learning. Whether I’m mediating a high-stakes freight claim, negotiating multi-million dollar contracts, or developing SEO-driven content for the transportation industry, I focus on root-cause problem solving and sustainable growth.

MBA from Southern Wesleyan University and Bachelor of Science in Management from Clemson University. SC Notary Public through 6/17/34. Attended and successfully completed the course Transportation, Logistics and The Law (Certificate). Attended and completed multiple National Motor Freight Traffic Association (NMFTA) webinars covering Product Packaging and Classification.

Earned certification as a CCP (Certified Claims Professional). Previously served as Vice President of Membership & Certifications and Regional Director New England Region 1 with the Certified Claims Professional Accreditation Council (CCPAC). Prior member and Assistant Regional Director of the Transportation & Logistics Council (TLC). Experience as an approved Arbiter for the Transportation Arbitration Board (TAB).